How augmented reality is supporting the maintenance of a Canadian entertainment centre

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Located in the City of Niagara Falls, Ontario, this new entertainment centre features a multi-stage venue with seating for over 5,000 spectators. Theatre audiovisual maintenance is generally based on a “fix it when it breaks” model. This creates a significant financial risk because if faulty equipment affects a live theatrical performance, the financial penalties can be considerable.

“We had to find ways to better anticipate and manage breakdowns. We set up a single central platform to supervise all the building’s systems (performance measurement, reporting, etc.) from a single screen. By using Microsoft Hololens virtual reality headsets, our technicians can visually assess the problem and easily locate it. They don’t need any specific expertise and can refer each case to a specialist,”

explains Glen Landry, vice president of information technology, communications and automation at Plan Group

Niagara Falls’ largest entertainment centre has 5,000 seats. It is directly connected to the Hilton Niagara Falls and located in the heart of the city’s leisure district.

Predictive maintenance for employee safety

Thanks to this innovation, Plan Group has improved employee safety, as staff can sometimes find themselves 30 metres above the ground to diagnose faults. Using augmented reality, they can now work from the ground to diagnose problems with systems and equipment mounted high up behind the structure.

When innovation breeds innovation

“When this project was completed, we were able to package all the solutions we had introduced and adapt them to new projects. When you innovate properly, you can very quickly market your solutions to new customers. Innovation breeds innovation! »

concludes Glen Landry

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